Payments between buyers and suppliers are completed directly outside the platform. At the same time, Duallink automatically generates a payment entry in the supplier's dashboard for the platform fee, which the supplier can settle through the Payments section.
Yes, buyers can communicate and negotiate with suppliers through our secure messaging system. Once a Purchase Order is accepted, the system shares both parties' contact details so they can complete delivery directly. We recommend keeping communication inside the platform until the PO is finalized to ensure proper documentation and security.
1) Supplier receives a notification and must accept the PO by uploading the signed copy. 2) PO status remains "awarded" but is marked as "accepted" once the supplier confirms. 3) After acceptance, the system shares both parties' contact details. 4) A payment entry is generated for the supplier to complete the platform fee. 5) Buyers do not manage payments in the platform; they occur directly with the supplier.
Supplier approval is conducted outside the platform according to each company's procurement policies. Once approved, the buyer can manually mark the supplier as Approved in Duallink. Buyers may optionally restrict RFQs to only approved suppliers. This feature is fully optional and configurable.
